Refund & Exchange Policy

Return Process:

  • Items are eligible for returns within 10 days of being delivered, provided they meet our return criteria.
  • To initiate a return, please email us at info@maisonbloume.com
  • All sale items purchased during our Archive Sale are final sale. Exceptions will apply to lost or damaged orders.
  • To be eligible for a return, items must be in their original condition, unworn, and with all original packaging included.
  • Customers are responsible for shipping costs on exchanged items.
  • Insurance for returned items is the customer’s responsibility. We recommend purchasing shipping insurance to protect against loss or damage during transit.
  • Once your return is received and meets our return criteria, we will process an exchange or refund within 5 business days.
  • The original cost of shipping is non-refundable and will not be included in any credit notes issued.

International Orders:

  • We do not offer a return option for international orders.
  • To ensure faster delivery and avoid delays, we highly recommend pre-paying duty taxes at checkout. Pre-paying duties helps prevent parcels from being held at local sorting facilities or waiting for email instructions from local couriers on how to settle taxes.
  • For orders shipping to the Middle East, the best option is to select express shipping to minimize delays and ensure timely delivery.

Earrings Policy:

  • Due to hygiene reasons, we are unable to accept returns for refunds on earrings.
  • We understand that a change of mind can occur, and we would be happy to exchange the earrings for another pair or offer you a credit note to our store.

Damaged or Incorrect Items:If you receive a damaged or incorrect item:

  • Email us at info@maisonbloume.com with your order details and pictures of the damaged or incorrect product.
  • We’ll work to resolve the issue quickly and efficiently.

Site-Wide Sales & Final Sale Items:

  • Items purchased during site-wide sales or marked as final sale are not eligible for returns or refunds.
  • Please carefully review your order before finalizing your purchase.

Additional Policies:

  • Tarnishing over time is not considered a fault and does not qualify for returns or exchanges.

For any questions, email us at info@maisonbloume.com

Thank you for supporting Bloūme!